FAQ’s - TLW Trucking and Expediting LLC

General Questions

Where is TLW Trucking and Expediting LLC located?

We are located at 15900 West 10 Mile Road, Southfield, MI 48075, United States

What services do you offer?

TLW offers trucking, hauling, freight delivery, freight hauling, and expediting services including same-day and time-definite options. We support both ad hoc shipments and scheduled freight lanes.

What areas do you serve?

TLW primarily serves Metro Detroit and Southeast Michigan with regional reach across the Midwest. We facilitate cross-state and long-haul moves as needed for client operations.

Bookings, Scheduling, and Dispatch

How do I book a pickup?

Call our dispatch line at (956) 251-6406 or email twhitee5000@gmail.com with load details: origin, destination, pallet counts, weights, dimensions, and desired pickup window.

Do you accept same-day bookings?

Same-day bookings are accepted based on equipment availability and route feasibility. Contact dispatch as early as possible to request expedited response.

What information is required to receive a rate?

Provide complete pickup and delivery addresses, freight dimensions and weights, pallet count, any special handling or accessorial services needed (e.g., liftgate, inside delivery), and desired timeline to get an accurate quote.

Rates, Billing, and Documentation

How are rates calculated?

Rates reflect distance, weight, dimensions, equipment type, accessorials, and service level (standard vs. expedited). For recurring lanes, we can provide contract pricing.

What payment terms do you offer?

Payment terms are set during onboarding and contract discussions. For spot shipments, we typically request standard payment upon receipt of invoice.

What documentation will I receive for each delivery?

You will receive a Proof of Delivery (POD), invoice with freight details, and any requested compliance documents or certificates of insurance.

Safety, Claims, and Liability

Are you insured?

Yes. TLW maintains insurance coverage appropriate for freight carriers and can provide certificates of insurance upon request.

How should I report damage or claims?

Report any damage immediately to dispatch and provide photographs and documentation. TLW will initiate the claims process and coordinate with insurers as required.

What measures do you take for securement and safety?

Drivers are trained in cargo securement, vehicles are inspected prior to departure, and TLW follows industry-standard securement and safety protocols to protect freight in transit.

Specialty and Oversized Loads

Do you handle oversized or overweight loads?

Yes. Oversized or overweight shipments require permit coordination and often special routing. Contact us early in the planning phase so we can handle permitting and escort logistics if needed.

Do you provide loading and unloading services?

TLW primarily handles transport and securement. For loading and unloading, we coordinate with on-site personnel or specialized third-party vendors where necessary.

Technology and Tracking

Do you offer real-time tracking?

TLW provides location updates and ETAs. For expedited shipments, we provide more frequent communications and targeted tracking updates.

How do you send proof of delivery?

PODs are provided digitally upon delivery, typically via email or through an agreed client portal.

Service-Level Questions

What differentiates your expedited services from standard shipping?

Expedited services prioritize immediate dispatch, dedicated routing, single-vehicle moves when possible, and continuous communication to minimize transit time and risk.

Can you handle recurring scheduled deliveries?

Yes. We offer scheduled lanes with consistent pickup and delivery windows and can establish dedicated equipment or contracted lanes for high-frequency shipments.

If your question is not covered here, call (956) 251-6406 or email twhitee5000@gmail.com. Our staff will respond promptly to clarify service options, provide quotes, or assist with urgent logistics needs.

Need More Help?

Closing FAQ Notes

TLW is committed to transparency and clear communication. These FAQs reflect common operational questions and our commitment to providing practical, client-focused answers to support your logistics operations.